Community Influence: Saved A Failing Middle School
Tim Stay, Orem, Utah

Through a targeted influence effort, Tim helped transform his children's failing middle school into a nationally-recognized institution.

Personal Relationships: Strengthening Family Ties with Crucial Conversations
By Kathy Williams-Palmer, Garland, Texas

Through Crucial Conversations® skills, Kathy restored a broken relationship with her mother after years of stress, anger, and resentment.

Education: How Do You Spell R-E-S-P-E-C-T?
By Lisa Salmon, Leichhardt, Australia

Lisa, who teaches primary-school English, almost quit her job due to a disruptive headmaster. Lisa explains how she established mutual respect with the headmaster and her class by holding an effective crucial conversation.

Healthcare: Increasing Patient Satisfaction
By Jerry Maliot, M.D, Memphis, Tennessee

Dr. Maliot used Crucial Conversations® skills with a colleague to ensure his patient received the best care possible.

Healthcare: Being Patient
By Phyllis Julian, Knoxville, TN

Phyllis effectively used her crucial conversation skills to ensure her hospitalized husband received the right treatment by appropriately, not abrasively, challenging his doctor’s medication recommendations.