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Crucial Confrontations™ Training

Crucial Confrontations™ Training equips participants with a straightforward step-by-step process for identifying and resolving performance gaps — those unpleasant realities standing in the way of organizational success.

With this hands-on problem-solving approach, participants learn to:

• Step up to poor performance and pick the right problem to work on by addressing underlying motivation and ability issues.
  
  
• Hold anyone accountable — regardless of the other person’s power, position, or temperament — and get positive results.
  
  
• Motivate without using power by clearly and concisely explaining natural consequences and permanently resolve problems.
  
  
• Enable without taking over, by creatively helping others avoid excuses and work-arounds, stay on track, and resolve performance barriers.

Crucial Confrontations™ Training teaches managers and process owners of all types how to enhance accountability, improve performance, and ensure execution. Whether you’re preventing problems or managing a crisis, move your team or organization to the next level with this revolutionary yet simple approach.