Our Products › Crucial Confrontations™ Training : Course Overview

Crucial Confrontations™ Training Overview

Manage Execution, Create Accountability, and Improve Results!
Is avoiding face-to-face accountability keeping you from getting the results you need? Whatever the issue–from poor performance or unrealistic expectations to lack of teamwork or strained relationships–it is likely that you’re experiencing the effects of a crucial confrontation that’s either avoided or managed poorly.

What Is a Crucial Confrontation?
Confrontations are about in-the-moment face-to-face accountability. Crucial Confrontations™ comprise the very foundations of accountability, and when they are handled poorly, they result in failed promises, missed expectations, lack of accountability, and bad behavior. Put Crucial Confrontations™ Training to work and make rapid and substantial improvements in individual, team, and organizational results.

Crucial Confrontations™ Training
Crucial Confrontations™ training teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.

Tools for Ensuring Accountability and Execution
Discover how Crucial Confrontations™ Training will enact change for good throughout your organization, enabling you to:

• Hold anyone accountable—no matter the person’s power, position, or temperament.
  
  
• Master performance discussions—get positive results and maintain good relations along the way. Stay focused on the real issues and avoid getting distracted.
  
  
• Motivate without using power—clearly and concisely explain specific, natural consequences and permanently resolve problems.
  
  
• Enable without taking over—creatively help others avoid excuses, stay on track, and resolve performance barriers. Learn to avoid roadblocks to performance.
  
  
• Move to action—agree on a plan, follow up and engage in good reporting practices, and manage new expectations.

Who Needs this Training?
Does your organization suffer from weak accountability, uncertainty, inconsistency, lack of motivation, resentment, poor performance, or flawed execution? Do you experience breakdowns, workarounds, unrealistic expectations, competing priorities, recurring patterns of silence or violence, failing ground rules, constant change, or lack of focus?

Crucial Confrontations™ Training can make a difference.

Who Should Participate?
Crucial Confrontations™ training is ideal for individuals who manage people or processes as well as those who have supervisory or cross-functional management responsibilities. For true change to be achieved, involving teams and even entire organizations is essential. At a minimum, consider attending our public training events or bring our training faculty into your organization.

What Does The Training Teach?
Crucial Confrontations™ Training directly addresses gaps between expectations and performance with a model that ensures individual, team, and effectiveness. Learn to hold people accountable, master face-to-face performance discussions, motivate without using power, enable without taking over, and move to action. Crucial Confrontations™ Training will keep you unstuck and enhance relationships. It will improve the quality of your life and of your organization.

Who’s Using Our Training Skills?
More than 500,000 people and 300 of the Fortune 500 companies have used our training to step up to recurring problems–and handle them well.

Trainer Certification
Use our trainer certification program and Trainer Suite to enable your trainers to offer the highest quality in-house training program available today. We also advocate leader-led training and certify line managers as the most effective approach for helping employees acquire and retain new skills.